Privacy Policy

At Bayview United Homecare Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when you use our SMS communication services. By opting into our SMS services, you agree to the terms outlined below.

Information We Collect

When you consent to receive SMS communications from Bayview United Homecare Services, we may collect the following information:

  • Your Phone Number: Used to send and receive SMS communications.

  • Message Data: Including timestamps, message content, and delivery status.

How We Use Your Information

The information we collect is used exclusively for the following purposes:

  1. Service Updates: Sending reminders, updates, and notifications related to our services.

  2. Staff Notifications: Ensuring effective communication between staff and clients.

  3. Customer Support: Responding to your inquiries and providing assistance via SMS.

We do not use your information for any purposes other than those explicitly stated.

How We Share Your Information

We are committed to maintaining the confidentiality of your data.

  • No Sale or Sharing: We do not sell, rent, or share your phone number or SMS data with third parties for marketing purposes.

  • Authorized Parties: Information may be shared with service providers strictly for operational purposes (e.g., SMS delivery) and only under strict confidentiality agreements.

Data Security

We employ industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure. While we take all reasonable precautions to safeguard your information, no system can guarantee absolute security.

Opt-Out and Support

You can manage your preferences or stop receiving SMS messages at any time:

  • Opt-Out: Reply “STOP” to any message to unsubscribe from our SMS communications.

  • Support: Reply “HELP” for assistance or contact us directly:

Call to Action Information

When you opt into our SMS services, you acknowledge and agree to the following:

  • Purpose of Messages: SMS messages are used to provide service updates, appointment reminders, and relevant notifications.

  • Frequency of Messages: Message frequency may vary depending on your interaction with our services.

  • Cost of Messages: Standard message and data rates may apply as determined by your mobile carrier.

  • How to Opt-Out: To stop receiving SMS messages, reply “STOP” to any message.

  • How to Get Help: For support, reply “HELP” or contact us directly using the information provided above.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version will always be available on our website.

If you have any questions or concerns about this Privacy Policy, please contact us at:

 

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